100% Satisfaction Guarantee Promise
Customer Satisfaction Guarantee
At Cymbia Pets, we are confident that you will be more than satisfied with our products. To support that, we offer a no-hassle 100% Satisfaction Guarantee Promise on all our products.
We stand behind our products. We are committed to quality and to our Cymbia's 100% Satisfaction Guarantee Promise. If, for any reason, you are not 100% satisfied, please reach out to our customer service team via email on info@cymbiapets.com and we will assist you in the best way we can.
Refund Policy:
The 'Cymbia Promise' is 100% satisfaction guarantee. We won't argue about refunds. Please reach out to us and we will do our best to make it right.
Shipping Policy:
Canada orders: We offer free shipping in Canada. Currently, we don’t offer shipping to Nunavut, Northwest Territories, or Yukon. We do not deliver on weekends.
Estimated time of delivery:
Usually, 3 to 5 business days from placing your order.
Home deliveries:
You don’t need to be home to receive the package or sign for it. Package will be left at your door or with your door man.
International shipping:
We only ship to Canada for now.
PO boxes shipping:
We don’t ship to PO boxes currently.
Track my order:
You can log in to your account to track your package.