100% Satisfaction Guarantee Promise

At Cymbia Pets, we are confident that you will be more than satisfied with our products. To support that, we offer a 30-day, no-hassle, 100% Satisfaction Guarantee Promise on all our products.

We stand behind our products and are committed to quality. If for any reason you are not 100% satisfied within 30 days of your purchase, please reach out to our customer service team at info@cymbiapets.com, and we’ll assist you in the best way we can.

Refund Policy:

The Cymbia Promise is a 30-day, 100% satisfaction guarantee. We won’t argue about refunds—just contact us and we’ll do our best to make it right.

Shipping Policy:

Canada Orders: We offer free shipping within Canada with a minimum purchase. Currently, we do not ship to Nunavut, the Northwest Territories, or Yukon. Please note that we do not deliver on weekends.

Estimated Delivery Time:
Usually 3 to 5 business days from the time your order is placed.

Home Deliveries:
You do not need to be home to receive the package or sign for it. The package will be left at your door or with your doorman.

International Shipping:
We currently only ship within Canada.

PO Box Shipping:
We do not currently ship to PO boxes.

Track My Order:
You can log in to your account to track your package.