100% Satisfaction Guarantee Promise

Customer Satisfaction Guarantee

At Cymbia Pets, we are confident that you will be more than satisfied with our products. To support that, we offer a no-hassle 100% Satisfaction Guarantee Promise on all our products. 

We stand behind our products. We are committed to quality and to our Cymbia's 100% Satisfaction Guarantee Promise. If, for any reason, you are not 100% satisfied, please reach out to our customer service team via email on info@cymbiapets.com and we will assist you in the best way we can.

Refund Policy: 

The 'Cymbia Promise' is 100% satisfaction guarantee. We won't argue about refunds. Please reach out to us and we will do our best to make it right.

Shipping Policy:

Canada orders: We offer free shipping in Canada. Currently, we don’t offer shipping to Nunavut, Northwest Territories, or Yukon. We do not deliver on weekends.

Estimated time of delivery:

Usually, 3 to 5 business days from placing your order.

Home deliveries:

You don’t need to be home to receive the package or sign for it. Package will be left at your door or with your door man.

International shipping:

We only ship to Canada for now.

PO boxes shipping:

We don’t ship to PO boxes currently.

Track my order:

You can log in to your account to track your package.